Return and Refund Policy

At Nuvantry Pantry, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied with your order, our return and refund policy has been designed to make the process as smooth and transparent as possible. Please read the following guidelines carefully to understand your rights and our procedures.

Return Window

Returns are accepted within 30 days from the date you receive your order. To be eligible for a return, items must meet the conditions outlined below.

Return Reasons

• Seller-Fault Returns: If you receive a product that is damaged, defective, incorrect, or not as described, you are eligible for a full refund or exchange.
• Customer-Requested Returns: If you change your mind, you may return most items within 30 days, provided they meet return conditions.

Return Conditions

• Items must be unused, unopened, and in the original packaging.
• Perishable items or grocery products must be unopened and sealed to qualify for a return.
• Any return must include all original accessories, labels, and documentation.

Damages and Defects

If your order arrives damaged or defective, please notify us within 7 days of delivery by contacting nuvantry@gmail.com. Include your order number and photos of the damage or defect. We will arrange for a replacement or full refund at no additional cost to you.

Exceptions

• Perishable goods that have been opened or consumed cannot be returned due to health and safety reasons.
• Sale items and gift cards are non-returnable and non-refundable unless faulty.
• Custom or personalized orders are not eligible for returns unless there is a seller error.

Exchanges

We offer exchanges for items that are defective or incorrect. To request an exchange, please contact us at nuvantry@gmail.com within 30 days of receipt. We will guide you through the process and provide a prepaid return label if the exchange is due to our error.

EU 14-Day Cooling-Off Period

For customers located in the European Union, you have the right to cancel your order within 14 calendar days from the day you receive the goods, without providing any reason. To exercise this right, please notify us in writing at nuvantry@gmail.com. Returned items must be sent back promptly and meet the return condition requirements.

Return Process and Return Address

To initiate a return, please contact us at nuvantry@gmail.com with your order information and reason for return. Upon approval, please send your package to:

2601 East 28th Street, STE 0104,
Signal Hill, California 90755,
United States

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days, using the original payment method. Please note that shipping costs are non-refundable except in cases of seller error.

If you have any questions or concerns about your order or our return policy, please contact us at nuvantry@gmail.com. We are here to assist you.